IT Customer Support Representative
About this role
Company Description
Job Description
Position: IT Customer Support Representative
Duration: 1 Year
Location: Painted Post, NY
Hours: Monday - Friday 3:00 PM to Midnight (00:00 AM)
***Bilingual Spanish/English language required*** Verbal & Written
Job Description:
- The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, mobile devices, and infrastructure.
- The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
- Problems\requests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution\fulfillment for each customer in a prompt and efficient manner.
- Performance is measured on a variety of Key Performance Indicators (KPI's), including First Call Resolve (FCR), SLA, and customer services.
- The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
- This role requires the ability to interact professionally with a diverse group of customers, team members, managers and subject matter experts.
- The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
- Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.
Must Have: Strong technical skills, customer service background, excellent communication skills, ability to multitask.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the IT Customer Support Representative position at integratedresourcesinc?
The salary for this IT Customer Support Representative role at integratedresourcesinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Customer Support Representative position at integratedresourcesinc located?
This IT Customer Support Representative role at integratedresourcesinc is based in NY, Painted Post, Painted Post, NY, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Customer Support Representative role at integratedresourcesinc full-time or part-time?
This is listed as a Contract position. It is posted as a IT Customer Support Representative role at integratedresourcesinc.
How do I apply for the IT Customer Support Representative position at integratedresourcesinc?
Click the "Apply Now" button on this page. You will be redirected to integratedresourcesinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Customer Support Representative job at integratedresourcesinc posted?
This IT Customer Support Representative position at integratedresourcesinc was posted on Jul 19, 2017. Apply as soon as possible — early applications are often reviewed first.
IT Customer Support Representative
integratedresourcesinc
You'll be redirected to integratedresourcesinc's official application page on SmartRecruiters.