Quality Assurance Associate

Company Description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

• Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.

• Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.

• Accept or reject incoming CFs (complaints), based on above criteria.

• Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.

• Monitor draft complaints for timely submission.

• Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.

• Follow-up with vendor regarding requested RMAs.

• Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.

• Participate in visual management meeting for complaint handling team.

• Complete assigned training in a timely manner.

• Cross-train with Manager and peers for any other assignments as applicable.

Qualifications

• 1-2 years of experience.

• Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills

Preferred background:

• Regulated industry complaint handling experience preferred.

Required Education:

• Bachelor’s degree, with degree in science or engineering preferred, but not required
  Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA

Top 5 characteristics to be successful in this role:

• Detail-oriented, accurate, focused, good documentation skills, business professional
  
  

How is performance measured

• Timeliness of disposition of incoming complaints; quality of accepted complaints.

Additional Information

Feel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.

Thank you.

Kind Regards,

Harris Kaushik

Clinical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

DIRECT # - (650)-399-0891

Gold Seal JCAHO Certified ™ for Health Care Staffing

“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)