Clinical Customer Representative

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Duration: 6 Months+ (Contract To Hire)

POSITION RESPONSIBILITIES:
POSITION DESCRIPTION: Clinical position that will contact patients via telephone. Involves contact with patients to obtain information on current status, medications and dietary restrictions. Duties also include updating patient records and maintaining spreadsheets. Clinical assistant will report patient statuses to supervising RN. Clinical Assistant reports directly to the PASS Administrative Supervisor.

POSITION RESPONSIBILITIES:
• Data entry of patient information in dedicated software
• Reporting patient enrollment status to supervising Nurse Specialist
• Updating patient records
• Maintaining spreadsheets
• Sending out program overview mailers to new enrollees
• Faxing as directed
• Other projects as required and assigned by the PASS Administrative Supervisor

EDUCATION REQUIRED:
High school diploma
YEARS OF EXPERIENCE:
Minimum one-year customer service or HUC related experience

PHYSICAL JOB REQUIREMENTS: Physical capabilities to perform the job
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

Qualifications

DESIRED/PREFERRED QUALIFICATIONS: 

• Associates or Bachelor’s degree preferred. 
• Excellent telephone etiquette and interpersonal skills. 
• Excellent written and oral communication and documentation skills. 
• Proficient computer skills, and specific experience with Microsoft Excel as well as Microsoft Word, Access & Outlook. 
• Basic typing skills (minimum 35 words per minute). Appropriate and professional grammar and correct spelling is expected and essential. 

Additional Information

Feel free to forward my email to your friends/colleagues who might be available.

Thanks,

Warm Regards,

Nisha

Integrated Resources, Inc.

IT REHAB CLINICAL NURSING

Inc. 5000 - 2007, 2008, 2009, 2010, 2011, 2012 ,2013 and 2014 (8th Year)

Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70

Direct: (732)-429-1649

Tel: (732) 549 2030 x 230

Fax: (732) 549 5549