Contact Center Advisor

giggroup1
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📍 Lagos📍 Lekki📍 Lekki, Lagos, Nigeria📍 ngFull time

About this role

Company Description

The GIG group is a holding company for a number of subsidiaries with interests in
key sectors of Nigeria’s economy. We believe that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any prospective investor through leveraging on people, customer service, and innovative technologies.

At the GIG group we are strong, focused, determined, assertive, customer-centric, ready to partner and compete as we see a world of unlimited possibilities defined by a relentless spirit and great vision.

Job Description

Are you an excellent communicator with experience in a contact center?
Do you have what it takes to effectively engage our customers via social media? Are you
computer literate, confident, and a creative problem solver?
If you believe you have what it takes to build a World Class Organization and ready to work at it…yup!!! We want you!!

Key Responsibilities:

  • Handling Outbound and Inbound calls from customers.
  • Providing information and resolving customers on complaints regarding specific products as well as services.
  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
  • Interpret and accurately communicate our terms and conditions of service where and when applicable
  • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
  • Enter details of every contact in the system as required, obtain new customers
    information and update existing customer details on the CRM
  • Ensure deliverables are met within ascribed SLA timeframe

Qualifications

  • B.Sc in art or social science related field
  • At least 2 years of work experience within a Call Center
  • Strong Social Media Skills
  • Professional writing and reporting Skills
  • Excellent Customer service skills
  • Good working knowledge of the CRM systems

Personality requirements/Traits

  • Result and Service-Oriented (Able to follow through)
  • Creative problem solving with good eye for details
  • Ability to efficiently display basic Marketing/Negotiation skills
  • Ability to multi-task, work to deadline and under pressure

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Contact Center Advisor position at giggroup1?
The salary for this Contact Center Advisor role at giggroup1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Advisor position at giggroup1 located?
This Contact Center Advisor role at giggroup1 is based in Lagos, Lekki, Lekki, Lagos, Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Advisor role at giggroup1 full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Advisor role at giggroup1.
How do I apply for the Contact Center Advisor position at giggroup1?
Click the "Apply Now" button on this page. You will be redirected to giggroup1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Contact Center Advisor job at giggroup1 posted?
This Contact Center Advisor position at giggroup1 was posted on Nov 5, 2021. Apply as soon as possible — early applications are often reviewed first.
Contact Center Advisor
giggroup1
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