Social Media Executive (Contact Center)
About this role
Company Description
The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. We believe that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any prospective investor through leveraging on people, customer service and innovative technologies. At the GIG group we are strong, focused, determined, assertive, customer centric, ready to partner and compete as we see a world of unlimited possibilities defined by a relentless spirit and great vision.
Job Description
- Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests
- Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Providing information on complaints regarding specific products as well as services
- Selling additional services by recognizing opportunities to up-sell accounts; explaining new features
- Escalating mails with complex queries to appropriate staff
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction
- Resolving customers’ issues and providing adequate resolution, via the troubleshooting techniques.
Qualifications
- Must have a minimum of one (1) year contact center experience at The GIG Group
- Must currently be a part of the outbound team
- Strong Social Media Skills
- Professional writing and reporting Skills
- Excellent Customer service skills
- Good working knowledge of the CRM systems
Additional Information
- Result and Service Oriented (Able to follow through)
- Creative problem solving with good eye for details
- Ability to efficiently display basic Marketing/Negotiation skills
- Ability to multi-task, work to deadline and under pressure
Frequently Asked Questions
Is the salary disclosed for the Social Media Executive (Contact Center) position at giggroup1?
The salary for this Social Media Executive (Contact Center) role at giggroup1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Social Media Executive (Contact Center) position at giggroup1 located?
This Social Media Executive (Contact Center) role at giggroup1 is based in LA, Lagos, Lagos, LA, Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Social Media Executive (Contact Center) role at giggroup1 full-time or part-time?
This is listed as a Full time position. It is posted as a Social Media Executive (Contact Center) role at giggroup1.
How do I apply for the Social Media Executive (Contact Center) position at giggroup1?
Click the "Apply Now" button on this page. You will be redirected to giggroup1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Social Media Executive (Contact Center) job at giggroup1 posted?
This Social Media Executive (Contact Center) position at giggroup1 was posted on May 12, 2021. Apply as soon as possible — early applications are often reviewed first.
Social Media Executive (Contact Center)
giggroup1
You'll be redirected to giggroup1's official application page on SmartRecruiters.