Desk Collection Supervisor
cermaticom· Business Operations
About this role
Company Description
Job Description
- Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
- Recruitment, training and performance management of the collection team to ensure good productivity
- Process-reengineering of collection processes to improve productivity
- Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
- Manage and optimize collection cost
- Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
- Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
Qualifications
- Bachelor's degree
- 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Manager
- Strong understanding of collections activities and process.
- Sound people supervisory/managerial skills.
- Excellent problem-solving skills.
- Advanced Communication skills, both verbal and written.
- Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance.
- Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality.
- Ms-office skills.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Desk Collection Supervisor position at cermaticom?
The salary for this Desk Collection Supervisor role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desk Collection Supervisor position at cermaticom located?
This Desk Collection Supervisor role at cermaticom is based in Jakarta, Jakarta, Jakarta, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Desk Collection Supervisor role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Desk Collection Supervisor role in the Business Operations department at cermaticom.
Which team or department does the Desk Collection Supervisor at cermaticom belong to?
This Desk Collection Supervisor position is part of the Business Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Desk Collection Supervisor position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Desk Collection Supervisor job at cermaticom posted?
This Desk Collection Supervisor position at cermaticom was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Desk Collection Supervisor
cermaticom
You'll be redirected to cermaticom's official application page on SmartRecruiters.