Insurance Claim Officer - Digital Insurance

cermaticom· Business Operations
Apply Now ↗
📍 Central Jakarta📍 Central Jakarta, Jakarta, Indonesia📍 Jakarta📍 idContract

About this role

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

  • Handle insurance recoupment and reconciliation works, communicate with providers and members via call and email for collection and explanation
  • Follow up on manual claim and SOP strictly, adjudicate claims according to benefit policies, and meet both financial/procedure accuracy and target on claims adjudication
  • Performed insurance claims assessment according to the actual situation
  • Review the approved claims to ensure the accuracy and made an adjustment as necessary
  • Generate daily claim process and all related document from the system and preparing claims documents to be sent to the payer
  • Investigate claims through liaison parties to determine the eligibility of the claims
  • Complete all daily call log and daily claim log
  • Prepare claim report on a regular basis
  • Accountable on daily operations to meet productivity or service standards as defined by management in line with department and/or division

Qualifications

  • Bachelor Degree from any field
  • Minimum 2 years experience on handling insurance claims in broker insurance company
  • Having experience in managing e-commerce insurance inquiries
  • Excellent knowledge of insurance policy and claim procedure, preferably handled shipping, travel, gadget, or retail insurance products 
  • Computer literate and proficient in using Microsoft office
  • Detail oriented
  • Good analysis and communication skill

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Insurance Claim Officer - Digital Insurance position at cermaticom?
The salary for this Insurance Claim Officer - Digital Insurance role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Insurance Claim Officer - Digital Insurance position at cermaticom located?
This Insurance Claim Officer - Digital Insurance role at cermaticom is based in Central Jakarta, Central Jakarta, Jakarta, Indonesia, Jakarta, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Insurance Claim Officer - Digital Insurance role at cermaticom full-time or part-time?
This is listed as a Contract position. It is posted as a Insurance Claim Officer - Digital Insurance role in the Business Operations department at cermaticom.
Which team or department does the Insurance Claim Officer - Digital Insurance at cermaticom belong to?
This Insurance Claim Officer - Digital Insurance position is part of the Business Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Insurance Claim Officer - Digital Insurance position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Insurance Claim Officer - Digital Insurance job at cermaticom posted?
This Insurance Claim Officer - Digital Insurance position at cermaticom was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Insurance Claim Officer - Digital Insurance
cermaticom
Apply for this role ↗

You'll be redirected to cermaticom's official application page on SmartRecruiters.