Quality Assurance Operations Team Leader

cermaticom· Business Operations
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📍 Jakarta📍 Jakarta, Jakarta, Indonesia📍 idFull time

About this role

Company Description

Job Description

  • As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

  • Monitoring and responsible for the overall Quality Assurance Process

  • Liaise with QA Ops Manager regarding operation daily

  • Review quality assurance policies and procedures

  • Develop, recommend and monitor corrective and preventive actions

  • Update internal policy & SOP based on new regulations from regulator

  • Prepare reports to communicate outcomes of quality activities

  • Identify and organize training needs to meet quality standards

  • Coordinate collaborations with other departments.

  • Conduct Internal and External calibration

  • Monitoring and developing team performance and coaching team if needed

Qualifications

 

  • Male/Female

  • Age max. 35 years old

  • Bachelor degree any major

  • Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech

  • Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Quality Assurance Operations Team Leader position at cermaticom?
The salary for this Quality Assurance Operations Team Leader role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Quality Assurance Operations Team Leader position at cermaticom located?
This Quality Assurance Operations Team Leader role at cermaticom is based in Jakarta, Jakarta, Jakarta, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Quality Assurance Operations Team Leader role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Quality Assurance Operations Team Leader role in the Business Operations department at cermaticom.
Which team or department does the Quality Assurance Operations Team Leader at cermaticom belong to?
This Quality Assurance Operations Team Leader position is part of the Business Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Quality Assurance Operations Team Leader position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Quality Assurance Operations Team Leader job at cermaticom posted?
This Quality Assurance Operations Team Leader position at cermaticom was posted on Apr 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Quality Assurance Operations Team Leader
cermaticom
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