Real Time Operations Monitoring Staff

cermaticom· Strategic Operations
Apply Now ↗
📍 Jakarta📍 Jakarta, Jakarta, Indonesia📍 idFull time

About this role

Company Description

-

Job Description


● Monitor agent and field staff activities in real time to ensure adherence to processes, scripts, and compliance

standards.

● Track operational KPIs such as call volumes, queue status, collection performance, and conversion rates.

● Identify and escalate irregularities, performance gaps, or potential compliance risks immediately.

● Provide instant support and guidance to teams to resolve issues on the spot.

● Collaborate with supervisors and managers to optimize resource allocation and improve efficiency.

● Generate concise daily insights on floor performance to support decision-making.

Qualifications

1. Diploma/Bachelor’s degree in any field

2. Min. 1 year of experience in Contact Center, Telemarketing, or Collection Operations (fresh graduates with strong

analytical skills may be considered).

3. Familiar with basic KPIs in telemarketing/collection.

4. Good analytical and problem-solving skills with strong attention to detail.

5. Ability to work with live dashboards, monitoring tools, and MS Office/Google Workspace.

6. Strong communication and coordination skills; able to escalate issues clearly and quickly.

7. Willing to work in shifts, including weekends/public holidays if required.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Real Time Operations Monitoring Staff position at cermaticom?
The salary for this Real Time Operations Monitoring Staff role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Time Operations Monitoring Staff position at cermaticom located?
This Real Time Operations Monitoring Staff role at cermaticom is based in Jakarta, Jakarta, Jakarta, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Time Operations Monitoring Staff role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Real Time Operations Monitoring Staff role in the Strategic Operations department at cermaticom.
Which team or department does the Real Time Operations Monitoring Staff at cermaticom belong to?
This Real Time Operations Monitoring Staff position is part of the Strategic Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Time Operations Monitoring Staff position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Real Time Operations Monitoring Staff job at cermaticom posted?
This Real Time Operations Monitoring Staff position at cermaticom was posted on Jan 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Real Time Operations Monitoring Staff
cermaticom
Apply for this role ↗

You'll be redirected to cermaticom's official application page on SmartRecruiters.