Real Time Operations Monitoring Team Leader

cermaticom· Strategic Operations
Apply Now ↗
📍 Jakarta📍 Jakarta, Jakarta, Indonesia📍 idFull time

About this role

Company Description

-

Job Description

- Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations.
- Review live performance dashboards, ensuring SLA adherence, productivity, and compliance across all functions.
- Provide coaching, guidance, and escalation support to monitoring officers and frontline teams.
- Identify operational risks, compliance breaches, or irregularities and coordinate immediate corrective actions.
- Collaborate with management to optimize processes, resource allocation, and campaign effectiveness.
- Prepare and present summary reports on performance, incidents, and improvement initiatives.

Qualifications

1. Min. D3 any fields.

2. Min. 2 years of experience in contact center or collection operations, with at least 1 years in a supervisory/team leader role.

3. Strong knowledge of Telemarketing and Collection processes (desk & field).

4. Proven ability to manage teams, provide coaching, and drive performance improvements.

5. Skilled in analyzing operational KPIs, identifying trends, and implementing corrective actions.

6. Familiar with compliance requirements and risk management in fintech/financial services.

7. Proficient in reporting, monitoring tools, and MS Office/Google Workspace.

8. Excellent leadership, communication, and decision-making skills.

9. Able to work under pressure and adapt quickly to dynamic operational needs.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Real Time Operations Monitoring Team Leader position at cermaticom?
The salary for this Real Time Operations Monitoring Team Leader role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Real Time Operations Monitoring Team Leader position at cermaticom located?
This Real Time Operations Monitoring Team Leader role at cermaticom is based in Jakarta, Jakarta, Jakarta, Indonesia, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Real Time Operations Monitoring Team Leader role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Real Time Operations Monitoring Team Leader role in the Strategic Operations department at cermaticom.
Which team or department does the Real Time Operations Monitoring Team Leader at cermaticom belong to?
This Real Time Operations Monitoring Team Leader position is part of the Strategic Operations department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Real Time Operations Monitoring Team Leader position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Real Time Operations Monitoring Team Leader job at cermaticom posted?
This Real Time Operations Monitoring Team Leader position at cermaticom was posted on Jan 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Real Time Operations Monitoring Team Leader
cermaticom
Apply for this role ↗

You'll be redirected to cermaticom's official application page on SmartRecruiters.