Operation Strategist Specialist - Insurance
cermaticom· Business Development
About this role
Company Description
Job Description
- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
- Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
- Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Report to VP of Insurance to deliver action items for further improvements
Qualifications
- At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Able to collaborate effectively with multiple stakeholders
- Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
- Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Operation Strategist Specialist - Insurance position at cermaticom?
The salary for this Operation Strategist Specialist - Insurance role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operation Strategist Specialist - Insurance position at cermaticom located?
This Operation Strategist Specialist - Insurance role at cermaticom is based in Central Jakarta, Central Jakarta, Jakarta, Indonesia, Jakarta, id. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operation Strategist Specialist - Insurance role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Operation Strategist Specialist - Insurance role in the Business Development department at cermaticom.
Which team or department does the Operation Strategist Specialist - Insurance at cermaticom belong to?
This Operation Strategist Specialist - Insurance position is part of the Business Development department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operation Strategist Specialist - Insurance position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operation Strategist Specialist - Insurance job at cermaticom posted?
This Operation Strategist Specialist - Insurance position at cermaticom was posted on Dec 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Operation Strategist Specialist - Insurance
cermaticom
You'll be redirected to cermaticom's official application page on SmartRecruiters.