Senior Business System Analyst - Platform

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is looking for a Senior Business System Analyst to join our Platform Analytics Team in Belgrade, Serbia!

Job Description

Responsibilities:

• Gather, analyze, and document business and system requirements from stakeholders;
• Translate business needs into clear functional and technical specifications;
• Design mockups and wireframes to visualize requirements (Figma or similar tools);
• Model and optimize business processes (use cases, user stories, UML sequence diagram);
• Collaborate closely with developers, QA engineers, project managers, and product owners;
• Coordinate work of multiple teams, synchronize activities, and ensure feature delivery from idea to production;
• Monitor progress, identify blockers, and drive resolution to keep development on track;
• Facilitate decision-making across stakeholders and ensure alignment on priorities;
• Provide acceptance testing and develop test cases;
• Participate in the release cycle: analyze support requests, reproduce and verify bug fixes, and prepare release notes for customers;
• Review system documentation;

Qualifications

• 5+ years of experience as a Business Analyst or System Analyst in IT projects;
• Hands-on experience in writing specifications, user stories, and use cases;
• Practical skills in process modeling and requirements management tools (Jira, Confluence, etc.);
• Experience in creating wireframes/mockups in Figma;
• Knowledge of databases and SQL;
• Experience with system integrations (REST/SOAP APIs);
• Knowledge of BI/analytics tools (Power BI, Tableau);
• Proven ability to coordinate cross-team collaboration, monitor progress, and ensure timely delivery;
• Strong communication and facilitation skills, ability to bridge business and technical perspectives;
• Experience in large-scale or international projects;
• Professional knowledge of English is mandatory, Russian would be a plus

Additional Information

We offer:

• Private health insurance
• Performance bonuses
• Full work equipment (Laptop, mouse, headphones, etc)
• Great opportunities for career growth
• We are open to work from home, hybrid or fully on site working model from our office in Belgrade

***The title and salary will be discussed with a successful candidate depending on the level of experience. 

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

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