ServiceNow Business Process Consultant
beyond20· Technology Implementation and Services
About this role
Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.
Responsibilities:
- Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
- Be a key member of an overall engagement team focused on delivering customer outcomes
- Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform
- Create client specific presentations for workshops
- Guiding customers in defining and refining business requirement for functional aspects of the solution
- Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
- Assist clients with creating and executing Organizational Change Management (OCM) plans
- Contribute towards continuous improvement of leading practices
- Growing and mentoring other members of ServiceNow and the partner ecosystem
Required Skills:
- Must be a US Citizen
- Must be able to obtain DHS program suitability prior to starting employment
- 4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
- Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
- Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
- Excellent communication and presentation skills
- Experience in analyzing and recommending ITSM strategies based on business priorities
- Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
- Strong documentation and technical writing experience.
Desired Skills:
- Experience with Scaled Agile Framework (SAFe) knowledge and experience
- Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.
- Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.
Two years of related work experience may be substituted for each year of degree level education.
Frequently Asked Questions
Is the salary disclosed for the ServiceNow Business Process Consultant position at beyond20?
The salary for this ServiceNow Business Process Consultant role at beyond20 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the ServiceNow Business Process Consultant job at beyond20 remote?
Yes, this ServiceNow Business Process Consultant position at beyond20 is remote, with team members based in Remote, Washington, District of Columbia, United States. You can work from home or anywhere in the supported regions.
Is the ServiceNow Business Process Consultant role at beyond20 full-time or part-time?
This is listed as a Full Time position. It is posted as a ServiceNow Business Process Consultant role in the Technology Implementation and Services department at beyond20.
Which team or department does the ServiceNow Business Process Consultant at beyond20 belong to?
This ServiceNow Business Process Consultant position is part of the Technology Implementation and Services department at beyond20. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow Business Process Consultant position at beyond20?
Click the "Apply Now" button on this page. You will be redirected to beyond20's official application portal hosted on bamboohr where you can submit your application directly.
When was the ServiceNow Business Process Consultant job at beyond20 posted?
This ServiceNow Business Process Consultant position at beyond20 was posted on Jun 18, 2024. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Business Process Consultant
beyond20
You'll be redirected to beyond20's official application page on bamboohr.