Customer Support Coordinator

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”  

The QIMA Story  

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.  

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.  

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.  

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? 

Job Description

The Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions
• Resolve client concerns related to service requests, order status, documentation, invoice coordination, reports, and general inquiries.

Qualifications

In order to succeed in this role, you have:

• A university degree graduate of Business or any related course
• Preferably someone who has experience and someone who can handle difficult clients
• Open to fresh graduates who are highly trainable
• Good command of English

Additional Information

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities
  
  So, READY TO BECOME A QIMATE? JOIN US! 

Craft the future – Start your journey at QIMA to REVEAL your potential! 

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

QIMA recognizes and recruits all its talents.