Key Account Specialist/Supervisor (SL)

Company Description

The QIMA story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.

Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Job Description

You will be expected to:

• Update documents on operation processes as well as training materials for key clients

• Communicate efficiently with frontline inspectors and oversee inspection report content

• Manage specific activities to drive key clients KPIs

• Prepare weekly and monthly reports

• Issue dedicated inspectors to each key account

• Liaise with the coordination team to train new resources (dedicated inspectors) in essential areas

• Support key client report validation

• Organize periodic training on key client standards for both back-office teams and frontline inspectors

• Other tasks arranged by the management team

Qualifications

It could be you, if you have:

- A bachelor's degree (fresh graduates with a strong ambition to learn may also be considered)

- Familiarity with the quality control field (work experience is welcome, but not mandatory);

- Proficiency in both spoken and written Chinese and English;

- The ability to work well under pressure while remaining detail-oriented

- A working knowledge of the MS Office Suite.

Additional Information