Key Account Leader

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

Reporting directly to the Key Account Manager for Softlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality. Your main responsibilities will be to:

1.  Review and follow up the assigned Key Accounts (clients) for Softlines goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
2. Implement, execute, and measure Key Performance Indicators to drive projects and ensure a timing delivery and reliability of QC results;
3. Apply solution to enhance QIMA's quality of service by maintaining a low claim rate of clients.
4. Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts;
5. Support pre-sales inquiries as well as clients’ meetings with our operations experts;
6. Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving inspection protocols;
7. Assume a proactive role to lead a structure of Supervisor and Specialist.

Qualifications

In order to succeed in this role, you must have:

1. A Bachelor’s Degree in Textile, Garment, Supply Chain, or relative major;
2. 3-5years’ work experience in quality control, manufacturing and processes improvements ;
3. Excellent spoken English skills;
4. Advanced skills in Microsoft excel (Macros, VBA)
5. Great ability to solve problems;
6. Good time management, enabling you to work to tight deadlines.

Additional Information