Customer Service Coordinator

qima· Sales
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📍 Guangdong Province📍 Shenzhen📍 Shenzhen, Guangdong Province, China📍 cnFull time

About this role

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

You will be expected to: 
1.    Answer timely and professionally, mails sent by our clients; 
2.    Contact clients whenever they require and answer their requests about audits, inspections and Lab Testing; 
3.    Order processing and handling (quotation, entry into system, queries, and follow up); 
4.    Explain and help clients to book on QIMA's online platform; 
5.    Follow up on past due invoices with the objective of recovering payments as soon as possible while maintaining a good relationship with clients; 
6.    Follow any specific matter under the supervision of the Client Service Manager/ Senior Client Service Manager; 
7.    Respect and apply company rules and policies. 

Qualifications

Job Requirements:
1. College degree or above; 大专及以上，专业不限；
2. At least 2 years customer service experience in our industry (3rd party Inspection Company/ Lab or related industry such as buying office, logistics etc) ;  至少 2 年本行业客户服务经验（第三方检验公司/实验室或相关行业，如采购办公室、物流等）；
3. Good command of Oral English and writing English, CET 4 or  above; 良好的英语口语和书写能力，英语4级或以上；
4. Good communication skills and language competence; 良好的沟通和语言表达能力；
5. Self-initiated, independent and a good team player. 主动、独立、有良好的团队合作精神。

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Coordinator position at qima?
The salary for this Customer Service Coordinator role at qima is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Coordinator position at qima located?
This Customer Service Coordinator role at qima is based in Guangdong Province, Shenzhen, Shenzhen, Guangdong Province, China, cn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Coordinator role at qima full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Coordinator role in the Sales department at qima.
Which team or department does the Customer Service Coordinator at qima belong to?
This Customer Service Coordinator position is part of the Sales department at qima. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Coordinator position at qima?
Click the "Apply Now" button on this page. You will be redirected to qima's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Coordinator job at qima posted?
This Customer Service Coordinator position at qima was posted on Jul 4, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Coordinator
qima
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