Customer Success Consultant
About this role
Company Description
Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Job Description
At Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.
💡 What You’ll Do
- Guide new customers through onboarding and ensure a smooth setup experience
- Understand merchant needs and recommend the right Fygaro solutions
- Drive product adoption across features like payments, links, shops, and vPOS
- Proactively identify opportunities to improve customer performance and retention
- Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
- Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows
Qualifications
🎯 What We’re Looking For
- 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
- Strong communication skills (clear, friendly, and solution-oriented)
- Ability to explain technical concepts in simple terms
- Highly organized and comfortable managing multiple clients
- Proactive mindset — you don’t wait for problems, you prevent them
- Spanish & English proficiency required
Additional Information
⭐ Bonus Points
- Experience with payments, eCommerce, or POS systems
- Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
- Experience working with SMBs or entrepreneurs
🌎 Why Join Fygaro?
- Work with a fast-growing fintech operating in 35+ markets
- Be part of a team shaping the future of digital payments in emerging markets
- High ownership and impact from day one
- Collaborative, fast-paced, and entrepreneurial environment
Frequently Asked Questions
Is the salary disclosed for the Customer Success Consultant position at fygaro?
The salary for this Customer Success Consultant role at fygaro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Consultant job at fygaro remote?
Yes, this Customer Success Consultant position at fygaro is remote, with team members based in Bogota, Bogota, , Colombia, co. You can work from home or anywhere in the supported regions.
Is the Customer Success Consultant role at fygaro full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Consultant role at fygaro.
How do I apply for the Customer Success Consultant position at fygaro?
Click the "Apply Now" button on this page. You will be redirected to fygaro's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Success Consultant job at fygaro posted?
This Customer Success Consultant position at fygaro was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Consultant
fygaro
You'll be redirected to fygaro's official application page on SmartRecruiters.