Flight Representative Coordinator
mountfitchetgroup· Customer Experience
About this role
Company Description
We are seeking a highly organised and client-focused Flight Representative Coordinator to join our team. Reporting to the Global Flight Representative Director, this role plays a key part in enhancing the overall client experience and supporting long-term client retention. The successful candidate will be responsible for overseeing the scheduling, coordination, performance management, and workforce planning of ACS Contracting Flight Representatives, ensuring smooth operations and consistently high service standards.
Job Description
- Build and maintain strong working relationships with Flight Representatives and ACS sales teams.
- Coordinate and schedule Flight Representatives to maximise coverage and operational efficiency.
- Develop and refine processes to continually improve effectiveness and efficiency.
- Act as the main point of contact for global charter consultants, ensuring seamless communication and service delivery.
- Monitor bookings and proactively coordinate Flight Representative coverage.
- Maintain accurate records, reporting, and post-flight documentation.
- Oversee and produce accurate records and reports for the number of reps achieved monthly for Flight Representatives across the UK.
- Identify and implement process improvements to enhance efficiency and support departmental growth.
- Collaborate effectively with cross-functional teams and adapt communication styles to suit different stakeholders.
- Ensure compliance with company procedures to safeguard ACS and its clients.
Qualifications
- Strong alignment with ACS’s values and mission to deliver service beyond expectations.
- Detail-orientated with strong organizational, problem-solving and relationship building skills.
- Self motivated with drive to continually improve and achieve goals.
- Resilient and adaptable, with the ability to work flexibly outside standard hours if needed.
- Excellent verbal and written communication skills.
- Comfortable working independently whilst thriving in a collaborative team environment.
Additional Information
- 22 days holiday (increasing to 25 days after 1 years service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen "The Hangar"
- Cycle to work scheme
- Private healthcare and pension
- 2x "Giving back" charitable days per annum
DIVERSITY & INCLUSION:
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
Frequently Asked Questions
Is the salary disclosed for the Flight Representative Coordinator position at mountfitchetgroup?
The salary for this Flight Representative Coordinator role at mountfitchetgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Flight Representative Coordinator position at mountfitchetgroup located?
This Flight Representative Coordinator role at mountfitchetgroup is based in England, Surbiton, Surbiton, England, United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Flight Representative Coordinator role at mountfitchetgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Flight Representative Coordinator role in the Customer Experience department at mountfitchetgroup.
Which team or department does the Flight Representative Coordinator at mountfitchetgroup belong to?
This Flight Representative Coordinator position is part of the Customer Experience department at mountfitchetgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Flight Representative Coordinator position at mountfitchetgroup?
Click the "Apply Now" button on this page. You will be redirected to mountfitchetgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Flight Representative Coordinator job at mountfitchetgroup posted?
This Flight Representative Coordinator position at mountfitchetgroup was posted on May 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Flight Representative Coordinator
mountfitchetgroup
You'll be redirected to mountfitchetgroup's official application page on SmartRecruiters.