Flight Representative Manager

mountfitchetgroup· Customer Experience
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📍 MD📍 Madrid📍 Madrid, MD, Spain📍 esFull time

About this role

Company Description

Air Charter Service is a global leader in private aviation and air charter services, delivering exceptional experiences for high-net-worth and ultra-high-net-worth clients worldwide. As our Spain operation continues to grow, we are looking for a highly professional and service-driven Flight Representative to join our Madrid team.

This is an exciting opportunity for someone with a background in aviation, VIP services, luxury hospitality, or private travel who thrives in fast-paced, high-pressure environments and is passionate about delivering world-class client experiences.

Job Description

The Flight Representative will be responsible for the end-to-end delivery of all flight representation services in Madrid, ensuring seamless coordination and premium service standards for passengers, crew, and operational partners.

This is a hands-on operational role requiring flexibility, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest standards of professionalism and discretion.

Key Responsibilities

• Manage and oversee assigned flight movements in Madrid
• Act as the primary point of contact for passengers, crew, FBOs, and handling agents
• Deliver exceptional service to HNW and UHNW clientele
• Coordinate passenger arrivals, departures, baggage handling, and aircraft turnaround
• Resolve operational issues quickly and efficiently in real time
• Build and maintain strong relationships with airport stakeholders, FBOs, and operational partners
• Maintain close communication with the ACS operations team on all Madrid flight activity
• Provide real-time updates on delays, schedule changes, or operational issues
• Submit post-flight operational feedback and reporting
• Maintain accurate tracking of all Madrid flight representation activity
• Manage personal schedule in line with operational requirements
• Remain flexible and available across varying hours, including weekends and holidays
• Maintain exceptional personal presentation and professionalism
• Operate with complete discretion and confidentiality
• Support the development of the Madrid and wider Spain flight representation network

Qualifications

Skills & Experience Required

Essential:

  • Fluent in both Spanish and English
  • Experience working with HNW/UHNW clients
  • Strong organisational and time management skills
  • Excellent communication and interpersonal abilities
  • Calm and solutions-focused under pressure
  • Flexible and adaptable mindset
  • Ability to work independently and take ownership of responsibilities

Preferred:

  •  Previous experience in aviation, airport operations, FBOs, private aviation, VIP services, or luxury hospitality
  • Experience working in operational or client-facing airport environments

Working Pattern

  • Flexible, flight-driven schedule
  • Includes weekends, evenings, and irregular hours
  • Combination of office-based work and airport/FBO operations

Additional Information

WHAT IS IN IT FOR YOU

Career Progression

This role offers a clear progression path into a future Spain Flight Representative Manager position overseeing operations across Madrid, Barcelona, Malaga, Palma, and Ibiza.

  • 23 working days of vacation per year
  • 45,000 EUR salary per year

Looking for more details? Check us out on TikTok and Instagram

Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Frequently Asked Questions

Is the salary disclosed for the Flight Representative Manager position at mountfitchetgroup?
The salary for this Flight Representative Manager role at mountfitchetgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Flight Representative Manager position at mountfitchetgroup located?
This Flight Representative Manager role at mountfitchetgroup is based in MD, Madrid, Madrid, MD, Spain, es. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Flight Representative Manager role at mountfitchetgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Flight Representative Manager role in the Customer Experience department at mountfitchetgroup.
Which team or department does the Flight Representative Manager at mountfitchetgroup belong to?
This Flight Representative Manager position is part of the Customer Experience department at mountfitchetgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Flight Representative Manager position at mountfitchetgroup?
Click the "Apply Now" button on this page. You will be redirected to mountfitchetgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Flight Representative Manager job at mountfitchetgroup posted?
This Flight Representative Manager position at mountfitchetgroup was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Flight Representative Manager
mountfitchetgroup
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