Application System Engineer
360itprofessionals1
Contract
Local Only! Need Help Desk Analyst
About this role
Company Description
This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results.
Job Description
Requirement Description:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Uses creativity and innovation to automate and streamline processes and procedures.
3. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
5. Working knowledge of Excel spreadsheets.
1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Mandatory Requirements/Time
- 1 Year I.T experience
- 1Year Troubleshooting experience
- 1 Year experience documenting procedures
Desired Skills/Time
• Service Now experience is desired.
Qualifications
Additional Information
Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130
Frequently Asked Questions
Is the salary disclosed for the Local Only! Need Help Desk Analyst position at 360itprofessionals1?
The salary for this Local Only! Need Help Desk Analyst role at 360itprofessionals1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Local Only! Need Help Desk Analyst position at 360itprofessionals1 located?
This Local Only! Need Help Desk Analyst role at 360itprofessionals1 is based in Columbus, Columbus, OH, United States, OH, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Local Only! Need Help Desk Analyst role at 360itprofessionals1 full-time or part-time?
This is listed as a Contract position. It is posted as a Local Only! Need Help Desk Analyst role at 360itprofessionals1.
How do I apply for the Local Only! Need Help Desk Analyst position at 360itprofessionals1?
Click the "Apply Now" button on this page. You will be redirected to 360itprofessionals1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Local Only! Need Help Desk Analyst job at 360itprofessionals1 posted?
This Local Only! Need Help Desk Analyst position at 360itprofessionals1 was posted on Jun 28, 2017. Apply as soon as possible — early applications are often reviewed first.
Local Only! Need Help Desk Analyst
360itprofessionals1
You'll be redirected to 360itprofessionals1's official application page on SmartRecruiters.