Patient Account Representative, Full Time

Cabinet Peaks Medical Center is seeking a team-oriented Patient Account Representative to work in the Business Office!

The Patient Account Representative functions as a liaison between patients, other providers, third party agencies, and CPMC departments regarding billing questions, payment issues, and other insurance related inquiries. Representative’s is to bill and follow up on third party payor collections. Facilitate and expedite collection of the accounts receivable via telephone, written documentation, e-mail inquiries, and\or personal visitations with the goal of ensuring satisfaction. Review accounts for collectability. Assist patients via telephone inquiries and\or personal visitation ensuring patient satisfaction.

Major Job Duties & Responsibilities

Function as a liaison between patients, other providers, third party agencies, and the CPMC departments regarding billing questions, payment issues, and other insurance related inquiries.

Facilitate and expedite third party payor collection of the accounts receivables via telephone, written documentation, e-mail inquiries, and\or personal visitations with the goal of ensuring patient satisfaction.

Demonstrate complete working knowledge and understanding of the Patient Account Billing and AR system software. This includes, but is not limited to: Process Account – enter and edit insurance data, re-bill claims, edit insurance balances, reverse and re-batch transactions, enter reminders and comments. Process Guarantor.

Ensure accuracy and timeliness in all phases of the billing and collections processes. Good communication and willingness to assist others outside of the scope of their job description in order to provide the best customer service possible.

Actively manage and work aging. Enter detailed documentation of any and all activity on patient accounts in the appropriate notes section.

Identify problems and trends with customer accounts, insurance payments and proactively seeks solutions.

Process adjustments and refunds in accordance with CPMC policies and procedures, when appropriate and necessary.

Maintain a professional, positive and “team-player” attitude.

Accept and act upon all duties and/ or projects assigned by Management to the best of the Representative’s ability.

Skills, Knowledge & Abilities

Ability to establish and maintain effective working relationships with patients, staff members, and the public.

Possess computer skills including word processing and spreadsheet software; Meditech knowledge preferred.

Basic knowledge of accounting and ten-key by touch.

Verbal and written communication skills.

Ability to work independently and collaboratively.

Knowledge of medical terminology.

Ability to operate basic office equipment.

Schedule

Per the needs of the department. Typically Monday - Friday from 8:00 to 5:00 PM.

Educational Requirements:

High School Diploma or equivalent education.

Experience

1 year experience preferred.

Benefits Package Available.

Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.