Technical Support SME

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Job Title: Technical Support SME 

Work Location: US-IL-Chicago

Contract to hire 

Primary responsibilities include:

• Receive and respond to support requests from users via phone.
• Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
• Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool.
• Perform system configuration / administration.
• Installation of application updates on Windows PCs.
• Perform knowledge transfer activities to ensure that Control Center operations continue without material disruption.
• Document Control Center processes and procedures to create a support manual.
• Assist in identifying and implementing improvement opportunities.
• Work hours shift will be from 2:00 PM - 10:00 PM, ONSITE.
• Be available on an on-call basis afterhours.

Education:     Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.

Work Experience:  

• Experience must include working with and supporting Transit Oriented Software; experience in CleverCad is preferred.
• Knowledge of FileMaker Pro is desirable.

At least 5 years of experience designing, developing, testing, implementing and maintaining applications systems and programs using standard computer programming languages or other developmental tools.

Industry: Work in a public transit agency is preferred.

Other Qualifications:

1. Strong systems/ technical support experience.
2. Possess a strong business prospective, and be an advocate of change in technology.
3. Problem solver and innovative thinker, working well in a team environment
4. Excellent communication and interpersonal skills with various levels within an organization.
5. Ability to maintain a strong client/customer focus.
6. Strong independence and decision making ability while working under pressure.

Qualifications

Additional Information

Thanks  & Regards

Preeti Nahar

Sr. Talent & Client Acquisition Specialist 

Contact 510-254-3300 Ext 140