Technical Support Analyst

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.

Technical Support Analyst Job Details

As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Technical Support Analyst Assignment Length

6+ months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Qualifications

Technical Support Analyst Mandatory Skills

The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:

Communication Skills:

• Understanding and applying Active Listening 
• Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
• Ability to teach complex topics

Networking / Troubleshooting Skills:

• At Least 3 Years of experience
• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services. 
• Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
• Expertise to troubleshoot or describe common networking and application protocols
• Ability to dissect application issues at the application layer
• Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements: 

• McAfee/Intel Security product knowledge is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.