212955 Customer Support Engineer

procomservices
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📍 Hillsboro📍 Hillsboro, OR, United States📍 OR📍 us

About this role

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. 


Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. 

Qualifications

  • IIS 
  • Windows Server 
  • Webservices 
  • Windows Application 
  • Clustered Environment 
  • Excellent Communication Skills (writing/verbal) 
  • Ability and willingness to learn a new internal tool 
  • Ability to work well with a team 
  • Minimum 2-4 years college degree in relevant field 
  • Minimum 4-6 years relative hands on experience 


Preferred Skills: 

  • SQL Server 
  • C#.NET 
  • Script language 
  • App Fabric

Additional Information

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

Frequently Asked Questions

Is the salary disclosed for the 212955 Customer Support Engineer position at procomservices?
The salary for this 212955 Customer Support Engineer role at procomservices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the 212955 Customer Support Engineer position at procomservices located?
This 212955 Customer Support Engineer role at procomservices is based in Hillsboro, Hillsboro, OR, United States, OR, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the 212955 Customer Support Engineer position at procomservices?
Click the "Apply Now" button on this page. You will be redirected to procomservices's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the 212955 Customer Support Engineer job at procomservices posted?
This 212955 Customer Support Engineer position at procomservices was posted on Jan 13, 2016. Apply as soon as possible — early applications are often reviewed first.
212955 Customer Support Engineer
procomservices
Apply for this role ↗

You'll be redirected to procomservices's official application page on SmartRecruiters.