207966 / Salesforce Data Operations Analyst

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

Support the America Sales and Marketing Organization (ASMO) by executing the administrative /audit tasks necessary to help the field sales teams manage their accounts in a new Customer Relationship Management system. Execute SAP tasks using a Web Interface driven by e-mail requests or audit findings. Navigate between many different SAP screens and research issues as necessary. Frequently run reports and required to do audit and analysis via Excel. Work with a variety of tools to help support the Online Sales Center for North and Latin America as well as other customer facing field sales audiences. Access SharePoint and follow documented business processes. Help to manage a support email box and effectively communicate with a variety of stakeholders. Document processes and prepare tasks to be outsourced to a third party for ongoing support. Training other Data Operations resources may be required. 

Qualifications

• Intermediate/Advanced Excel skills required (strong pivot tables and V-Lookups skills a must). 
• Execute data queries across multiple data sources in support of business intelligence reporting needs 
• Recognize and adopt best practices in reporting and analysis: data integrity and analysis, - Validation, and documentation 
• Analyze web traffic and site behavior using web analytics tool for customer and business insights 
• Strong Data Auditing skills 
• Ability to think outside the box and look at the big picture 
• Ability to effectively work with internal teams across numerous functions and levels 
• Ability to quickly learn complex business processes and understand the underlying transactional systems 
• Excellent problem solving skills including attention to detail and ability to “close the loop”. 
• Exceptional communication and customer service skills 
• SAP Experience or similar Database management a plus. 
• Salesforce and ERPM Experience a plus. 
• Spanish a plus but not required. 
• Be able to multi-task in a high paced environment. 
• Ability to prioritize. 
• Ability to understand risks and escalate for support as necessary. 
• 5 years’ experience working in similar roles OR recent college graduate.

Additional Information