Desktop Support

alphatechnologiesincusa1
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📍 Lower Silesian Voivodeship📍 Wrocław📍 Wrocław, Lower Silesian Voivodeship, Poland📍 pl

About this role

Company Description

Major Investment Bank

Job Description


Please send me your resume at vince@ alphait. us in case you are interested.


In case you are interested please send me the following information:-


Daily bill Rate/ Monthly salary Expectations.

Current Location

Contact Number

Email Address

Availability for telephonic interview in the next 2 weeks.

Any restrictions concerning Availability.

Notice Period

Updated Resume



A Level 2 Desktop Support Analyst is responsible for supporting 


users in multiple locations. This critical role is to provide 


technical expertise, remote and localized technical fault 


resolution to users. To proactively identify and resolve issues 


through the use of a ticketing tool and assist users on the use of 


advanced features of Office and other software.


Responsibilities and key tasks


• - Remote investigation, resolution and escalation of all 


Incidents affecting the users' desktop 


• - Ability to diagnose and resolve software issues


• - Liaise with third-level support groups when additional 


support/advice/escalation is required 


• - Support the management of Major Incidents


• - Work closely with Global Service Desks to continuously 


improve/promote L1 resolution


• - Support all ITIL processes, in particular the Incident 


and Problem processes


Qualifications

Bachelor’s degree or equivalent work experience.


• In-depth and excellent support knowledge of Microsoft 


Office, Internet Explorer, Lync and Windows 7.


• Excellent verbal and written communication skills.


• Fluent written / spoken English. One of the following 


additional languages welcome: German, French, Italian.

Additional Information

Send me your resumes at vince@alphait. us 


Pozdrawiam / With best regards,

Alpha Technologies Inc (USA)

Vince Taylor

Sr Technical Recruitment Specialist

Frequently Asked Questions

Is the salary disclosed for the Desktop Support position at alphatechnologiesincusa1?
The salary for this Desktop Support role at alphatechnologiesincusa1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Desktop Support position at alphatechnologiesincusa1 located?
This Desktop Support role at alphatechnologiesincusa1 is based in Lower Silesian Voivodeship, Wrocław, Wrocław, Lower Silesian Voivodeship, Poland, pl. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Desktop Support position at alphatechnologiesincusa1?
Click the "Apply Now" button on this page. You will be redirected to alphatechnologiesincusa1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Desktop Support job at alphatechnologiesincusa1 posted?
This Desktop Support position at alphatechnologiesincusa1 was posted on Jul 21, 2015. Apply as soon as possible — early applications are often reviewed first.
Desktop Support
alphatechnologiesincusa1
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