Customer Support Representative – Phone Support
enterprisecallcenter
🌍 RemoteFull time
Customer Service Representative – Call Center
About this role
Company Description
Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
Job Description
We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
Qualifications
High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Additional Information
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative – Call Center position at enterprisecallcenter?
The salary for this Customer Service Representative – Call Center role at enterprisecallcenter is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative – Call Center job at enterprisecallcenter remote?
Yes, this Customer Service Representative – Call Center position at enterprisecallcenter is remote, with team members based in Gary, Gary, IN, United States, IN, us. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative – Call Center role at enterprisecallcenter full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative – Call Center role at enterprisecallcenter.
How do I apply for the Customer Service Representative – Call Center position at enterprisecallcenter?
Click the "Apply Now" button on this page. You will be redirected to enterprisecallcenter's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative – Call Center job at enterprisecallcenter posted?
This Customer Service Representative – Call Center position at enterprisecallcenter was posted on May 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative – Call Center
enterprisecallcenter
You'll be redirected to enterprisecallcenter's official application page on SmartRecruiters.