Sales Support Specialist

Company Description

Are you ready to be a big part of something big? 

At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to offer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve and we’re not afraid to take bold steps to get there.

This is your opportunity to join carsales in the role of Sales Support Specialist.  The Sales Support team make the sales process seamless to ensure we deliver great results to strengthen client partnerships. By establishing strong and clear processes, that enable first-class responses to internal and external needs and requests, we help drive the business closer to its goal of having leading profitable positions in all our markets.

We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

What’s on offer

• Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer.
• A highly engaged, collaborative team where you’ll learn from exceptional talent.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health.

Job Description

What you’ll be doing

• Support the national sales team in pre and post sales; prepare contracts, process cancellations, assist with complex billing investigations, prepare change of ownership and reporting as required.
• Credit investigation and determination of outcome based on credit policy and communicate outcome to the customer.
• Collaborate with ACIL Support Manager to deliver additional training and documentation to support the national sales team.
• Support the onboarding of new team members to the national sales team 
• Compliance management
• Booking and managing corporate travel for the broader sales team
• Regular delivery of reporting and data analysis.
• Collaborate with the Billing/Corporate Systems teams to ensure processes are streamlined.

Qualifications

What we’re looking for

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Demonstrated expertise in a customer focused role.  
• Motivation to work in a support role, completing adhoc tasks based on project and national sales teams requirements.
• An analytical thinker who’s comfortable working with data and has a keen eye for detail.

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

Additional Information

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come join us - because every role plays a vital part in our journey toward something big!

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