Customer Service Associate (Healthcare) | Onsite

Internal Job Title: Billing Specialist

Location: BGC, Taguig City, Onsite
Schedule: Night Shift

When you join AGSI, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What’s in it for You?

We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
  
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.
  
  

Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.

About the Client

Our client operates a network of full‑scope eyecare centers dedicated to providing comprehensive vision care services. They focus on delivering high‑quality, patient‑centered optometric care that goes beyond basic eyewear — offering advanced eye examinations, diagnostic services, personalized treatment plans, and eyewear solutions. With a commitment to innovation, integrity, and elevated service, they support patients of all ages in maintaining and improving eye health while partnering with independent practices to expand access to quality eyecare.

Role Overview

The Customer Service Associate (Billing Specialist) is responsible for handling administrative and project coordination tasks, providing essential support to clients through efficient and accurate execution of daily responsibilities.

Key Responsibilities

• Process and manage patient and client billing accurately in accordance with US healthcare standards.
• Respond to inbound calls and emails regarding billing inquiries, payments, statements, or account discrepancies.
• Maintain and update patient or client account information in billing systems.
• Verify insurance coverage, process claims, and follow up on outstanding balances.
• Generate, review, and distribute billing statements and reports as required.
• Identify and resolve billing discrepancies in collaboration with internal teams.
• Maintain compliance with healthcare regulations, company policies, and client-specific guidelines.
• Assist in special projects, audits, or reporting as assigned.
• Provide excellent customer service to patients, providers, and internal stakeholders.

What We’re Looking For

• Fresh graduates are welcome; prior billing experience is a plus but not required.
• Comfortable handling phone calls and interacting with clients.
• Good communication skills, both written and verbal.
• Detail-oriented with the ability to stay organized.
• Basic computer skills, including email and web-based applications.
• Willingness to learn and adapt to client-specific billing processes.