Helpdesk Engineer – Windows / Microsoft 365

vichara
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📍 NY📍 New York📍 New York, NY, United States📍 usFull time

About this role

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Key Responsibilities:

  • Provide L1 desktop and application support for Windows users.
  • Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
  • Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
  • Assist with user onboarding, offboarding, password resets, MFA, and access requests.
  • Handle basic Azure AD / Entra ID user administration.
  • Support file transfers, FTP/SFTP access, shared drives, and permission issues.
  • Document tickets clearly and escalate L2/L3 issues when required.
  • Communicate professionally with business users, including senior investment staff.

 

Qualifications

Required Skills:

  • Strong Windows 10/11 desktop support experience.
  • Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
  • Basic understanding of Azure AD / Entra ID.
  • Familiarity with FTP/SFTP and file transfer troubleshooting.
  • Excellent spoken and written English.
  • Strong ticket documentation and follow-up discipline.
  • Prior experience supporting financial services or investment firms is a plus.

Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund

Additional Information

 

 

 

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Engineer – Windows / Microsoft 365 position at vichara?
The salary for this Helpdesk Engineer – Windows / Microsoft 365 role at vichara is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Engineer – Windows / Microsoft 365 position at vichara located?
This Helpdesk Engineer – Windows / Microsoft 365 role at vichara is based in NY, New York, New York, NY, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Engineer – Windows / Microsoft 365 role at vichara full-time or part-time?
This is listed as a Full time position. It is posted as a Helpdesk Engineer – Windows / Microsoft 365 role at vichara.
How do I apply for the Helpdesk Engineer – Windows / Microsoft 365 position at vichara?
Click the "Apply Now" button on this page. You will be redirected to vichara's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Engineer – Windows / Microsoft 365 job at vichara posted?
This Helpdesk Engineer – Windows / Microsoft 365 position at vichara was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Engineer – Windows / Microsoft 365
vichara
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