Store Manager - Mthatha

Company Description

iKhokha is a place where chance takers become change makers.
At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

We’re on the hunt for an energetic, results-driven Store Manager to take charge of our Mthatha store, someone who thrives both on the floor and out in the field, driving sales and building strong customer relationships.

This dynamic role is perfect for a natural leader with a passion for retail and sales, who can drive performance, motivate a high-performing team, and keep store operations running seamlessly.

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

3+ years of experience in a similar role with the following:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is ideal.
• Experience in retail operations.
• Understanding of informal markets and in-branch retail dynamics.
• Must be willing to travel to different store locations.
• Valid driver’s license and own vehicle.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa advantageous.
• MS Office Proficiency.
• Basic understanding of key stakeholders within the designated Store Location.
• Sales Management against designated target.

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.  
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay Sharp!
Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:

Apply the iK way:
Go via our Careers page or verified platforms (Smart Recruiters).
We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.
If something feels off, pause and confirm the role on our site before responding.

Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.

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