Account Resolutions Agent

Open House for Account Resolutions Agent Hiring Event - June 10, 2025, from 3 PM to 6 PM at our location: 3300 Riders Trail S, Earth City, Missouri 63045

A Recession-Proof Career at the Best Place to Work!

Debt Collector positions available with a total pay range potential of   $49,200 - $83,600 a year with bonus based on experience and portfolio.

CREDIT CONTROL HAS BEEN NAMED AS A BEST PLACE TO WORK FOR THE 6th YEAR IN A ROW!

Are you looking for a stable, rewarding career in an industry that thrives in all economic conditions? Debt collection is a recession-proof profession, offering job security, competitive compensation, and growth opportunities—and at Credit Control, we do it better than anyone.

We are proud to have been recognized for six consecutive years (2019-2025) as one of the Best Places to Work in Collections, thanks to our dedicated, high-performing team members. When you join Credit Control, you become part of a winning culture that values your hard work, attitude, and commitment.

What You Can Expect:

✅ Stable & Secure Industry – Debt collection is an essential service, making this role recession-proof.

✅ Competitive Pay & Lucrative Bonuses – Enjoy a strong hourly rate plus performance-based monthly bonuses averaging $500-$1,000, with top performers earning up to more!

✅ Career Growth & Pay Increases – Annual pay raises and even twice-per-year increases for high-achievers!

✅ Recognition & Incentives – Department kicker bonuses, exciting contests, and extra rewards for those who bring great energy and reliability to the team.

✅ Award-Winning Work Environment – We were voted #1 amongst large companies in an independent employee survey, proving that our team members love working here.

 ✅ Comprehensive Benefits – We support your success with great benefits, career development, and a team that values you.

Your Success is in Your Hands! The key to maximizing earnings? Show up with dedication, a positive attitude, and a commitment to hitting your goals. We empower our collectors to excel and build lasting careers with us.

Join us and secure your future with a career that never slows down. Apply today and be part of an award-winning team that leads the industry!

Benefits include:

• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• Paid Training
• 401k with company match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts

Job Requirements - Candidates should have the following qualifications:

• Preferred: Debt collections, sales, or telemarketing experience.
• Preferred but not required: Knowledge of the FDCPA and other regulations governing debt collections.
• Excellent written and verbal communication abilities.
• Exceptional negotiation skills and customer service.
• Experience with Microsoft Excel and general computer skills.
• High School diploma or equivalent. Some College Preferred/ but not required.
• Must pass background check.

Job Type: Full-time

Base pay: -$ 16.00-$18.00 Hourly

Physical setting:

• Call center
• In-office position

Schedule:

• 8-hour shift
• Day shift/Mid Shift
• Monday to Friday
• Every other Saturday (half day Friday/ half day Saturday)

Supplemental pay types:

Bonus pays

• Earth City, MO 63045: Reliably commute to work (Required)
• Attendance is non-negotiable; upon acceptance of the position with CCL, it is required and understood that the applicant will be at work every day and on time. This is an in-office position.

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred) 

Job Type: Full-time