Field Support Engineer

allyeenergy
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🌍 Remote📍 GREATER LONDON📍 London📍 London, GREATER LONDON, United Kingdom📍 gbFull time

About this role

Company Description

Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries. 

Job Description

As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.

Responsibilities

Field Operations & Monitoring

  • 24/7 monitoring of all field systems (through your team)
  • First response to system failures and performance issues
  • Remote debugging and problem resolution
  • Customer operational reporting and communication
  • Manage escalations and critical incidents

Technical Problem-Solving

  • Develop fixes for field issues—actual embedded software changes
  • Build diagnostic tools to find problems faster
  • Root cause analysis with detailed documentation
  • Remote system configuration and optimisation

Team Leadership

  • Lead Field Support team
  • Coordinate outsourced support technicians (extended shift coverage)
  • On-call rotation for critical escalations
  • Train team on troubleshooting methodologies

Feedback Loop

  • Feed field intelligence back to Software Development
  • Track recurring issues and patterns
  • Prioritise fixes based on field impact
  • Document all incidents and resolutions systematically

Qualifications

Education & Experience

Essential Skills & Experience

  • 5+ years in production support/field engineering for embedded or industrial systems
  • Strong embedded systems knowledge (C/C++, Python)
  • Remote debugging expertise (SSH, logging, diagnostics)
  • Systems thinking and structured troubleshooting
  • Customer-facing communication skills
  • Ability to stay calm under pressure
  • Team leadership or mentoring experience

Desirable Skills & Experience

  • Battery management systems or energy storage
  • CAN protocols and industrial communication
  • 24/7 operations environment experience
  • Experience managing remote/outsourced teams
  • IoT monitoring platforms

Additional Information

Please note that at this time we are unable to provide UK visa sponsorship

Strictly No Agencies

Frequently Asked Questions

Is the salary disclosed for the Field Support Engineer position at allyeenergy?
The salary for this Field Support Engineer role at allyeenergy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Field Support Engineer job at allyeenergy remote?
Yes, this Field Support Engineer position at allyeenergy is remote, with team members based in GREATER LONDON, London, London, GREATER LONDON, United Kingdom, gb. You can work from home or anywhere in the supported regions.
Is the Field Support Engineer role at allyeenergy full-time or part-time?
This is listed as a Full time position. It is posted as a Field Support Engineer role at allyeenergy.
How do I apply for the Field Support Engineer position at allyeenergy?
Click the "Apply Now" button on this page. You will be redirected to allyeenergy's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Field Support Engineer job at allyeenergy posted?
This Field Support Engineer position at allyeenergy was posted on Mar 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Support Engineer
allyeenergy
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