Front Desk Agent

westgateresorts· 5142A-Front Office
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📍 FL📍 Orlando📍 Orlando, FL, United States📍 usFull time

About this role

Company Description

Pay Rate: $16.50 / hour. Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Effectively check guests into and out of the resort by performing the following duties.

As a Front Desk Agent, you will: 

  • Greet, register, and assign rooms to guests.
  • Issue room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Post charges such as room, food, liquor, or telephone, to ledger.
  • Make restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Assist guests with deposit of guests' valuables in hotel safe or safe deposit box.
  • Nightly bucket checks
  • Able to listen and find solutions to guests problems

Qualifications

  • Previous experience in customer service or hospitality preferred but not required
  • Experience handling cash, credit card transactions, or using a point-of-sale system is helpful
  • While performing the duties of this job, the Team Member must occasionally lift and/or move up to 10 pounds and be able to regularly lift, pull, push and or/move up to 10 pounds.
  • Must be able to stand and walk for up to eight (8) hours.
  • Comfortable using phones and basic computer systems
  • Additional hospitality or customer service training is a plus

Additional Information

Why Westgate?  

  • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
  • Paid Time Off – Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay – Access Your Earnings When You Need Them
  • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) – Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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Frequently Asked Questions

Is the salary disclosed for the Front Desk Agent position at westgateresorts?
The salary for this Front Desk Agent role at westgateresorts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Agent position at westgateresorts located?
This Front Desk Agent role at westgateresorts is based in FL, Orlando, Orlando, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent role at westgateresorts full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Agent role in the 5142A-Front Office department at westgateresorts.
Which team or department does the Front Desk Agent at westgateresorts belong to?
This Front Desk Agent position is part of the 5142A-Front Office department at westgateresorts. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Agent position at westgateresorts?
Click the "Apply Now" button on this page. You will be redirected to westgateresorts's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Desk Agent job at westgateresorts posted?
This Front Desk Agent position at westgateresorts was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent
westgateresorts
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