Customer Success Manager
bpod· Sales
About this role
BPOD Latam is looking for a Customer Success Manager to join an important company team in São Paulo, Brazil.
Mission
The CSM is responsible for managing a medium size portfolio of accounts using a hybrid approach that combines automation with periodic human engagement. This role focuses on driving adoption, retention and expansion through structured playbooks, success planning, and recurring business reviews, while ensuring measurable value realization for each customer.
Responsibilities
- Conduct onboarding calls and align success objectives with the customers business goals.
- Build and manage individualized Success Plans with measurable milestones inside the CS platform.
- Execute lifecycle playbooks (Onboarding, Adoption, Renewal & Expansion, Loyalty) using a mix of automated cadences and human touchpoints.
- Continuously segment accounts by ARR, risk exposure and upsell potential to prioritize outreach.
- Track product usage and adoption signals to identify risks and expansion triggers, activating appropriate playbooks.
- Perform structured checkins to validate progress, adoption and business alignment.
- Present adoption insights, value delivered and next step recommendations to customers.
- Trigger renewal motions and identify upsell opportunities based on usage, maturity and goals.
- Run NPS and CSAT cycles with follow-up plans based on customer sentiment.
- Deliver regular reports and dashboards with adoption, engagement, risk, expansion and renewal metrics.
Requirements
- Minimum of 5 years of experience in the CS field.
- Mandatory and proven experience in the IT field.
- Sales background desirable.
- Experience with medium-sized accounts.
- Advanced Spanish level required/ Advanced English level.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at bpod?
The salary for this Customer Success Manager role at bpod is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at bpod located?
This Customer Success Manager role at bpod is based in Hybrid, São Paulo, Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at bpod full-time or part-time?
This is listed as a Contractor position. It is posted as a Customer Success Manager role in the Sales department at bpod.
Which team or department does the Customer Success Manager at bpod belong to?
This Customer Success Manager position is part of the Sales department at bpod. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at bpod?
Click the "Apply Now" button on this page. You will be redirected to bpod's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager job at bpod posted?
This Customer Success Manager position at bpod was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
bpod
You'll be redirected to bpod's official application page on bamboohr.