Digital Customer Success
bpod· Sales
About this role
BPOD latam is looking for a person to support our team as a Digital Customer Success in São Paulo, Brasil.
Mission
The Digital Customer Success is responsible for delivering scalable, fully digital customer success operations. This role focuses on managing a large portfolio of accounts using automation, data intelligence, and standardized playbooks. The mission is to drive onboarding, adoption, renewal, and expansion in a fully digital model while maintaining customer satisfaction and efficiency at scale.
Key Responsibilities
- Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) ensuring smooth product adoption.
- Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal & Expansion, Loyalty) with digital-first engagement.
- Continuously segment accounts based on ARR, risk level, and upsell potential, ensuring targeted engagement and prioritization.
- Track product usage and adoption to detect early risk signals or identify upsell opportunities, feeding into proactive playbooks.
- Manage communication through predefined emails or other type of communication, ensuring consistency and proactive engagement.
- Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends.
- Run NPS and CSAT campaigns, as well as other type of surveys, triggering automated follow-ups and loyalty actions.
- Maintain and promote self-service resources and customer communities to reduce dependency on direct support.
- Deliver regular reports and dashboards with adoption, engagement, and renewal metrics.
Requirements
- Minimum 3-5 years’ experience in related positions.
- Proven history working with Automated onboarding journeys, renewal workflows, follow-ups and loyalty actions.
- Bachelor’s degree in Computer engineering, Social Communication, Information Technology, Administration or related fields.
- English Level is required.
Frequently Asked Questions
Is the salary disclosed for the Digital Customer Success position at bpod?
The salary for this Digital Customer Success role at bpod is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Digital Customer Success position at bpod located?
This Digital Customer Success role at bpod is based in Hybrid, São Paulo, Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Digital Customer Success role at bpod full-time or part-time?
This is listed as a Contractor position. It is posted as a Digital Customer Success role in the Sales department at bpod.
Which team or department does the Digital Customer Success at bpod belong to?
This Digital Customer Success position is part of the Sales department at bpod. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Digital Customer Success position at bpod?
Click the "Apply Now" button on this page. You will be redirected to bpod's official application portal hosted on bamboohr where you can submit your application directly.
When was the Digital Customer Success job at bpod posted?
This Digital Customer Success position at bpod was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Digital Customer Success
bpod
You'll be redirected to bpod's official application page on bamboohr.