ICT Technician
About this role
Company Description
Job Description
REFERENCE: TSLZH0303LOCATION: Portsmouth
JOB TITLE: ICT Technician
SALARY: Generous salary structure and leave allowance
WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday
THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.
THE ROLE: The role of the ICT Technician is too provide efficient, friendly and reliable first line support to all users of the school computer systems.
Key Responsibilities for the ICT Technician role to include:-
• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call
• Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed
• Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services
• Providing training to users in the use of software and hardware as necessary
• Ensuring that the IT Suites are kept tidy and fully operational at all times
• Providing assistance to staff and pupils using iPads and Google G Suite accounts
• Provide AV equipment support when necessary
THE CANDIDATE: The successful applicant will need to have excellent communication skills as well as an excellent telephone manner. You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.
Key experience essential for the role of the ICT Technician:-
• Knowledge of Apple Operating Systems , Google G Suite and Chrome OS
• Knowledge of Microsoft Office and Windows Operating Systems
• Good working knowledge of AV and computer hardware
• Willing to complete DBS check at employment stage
• Live within a commutable distance to Portsmouth
Does this sound like you? If yes then please hit the apply now button.
You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the ICT Technician position at thesmartlist?
The salary for this ICT Technician role at thesmartlist is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ICT Technician position at thesmartlist located?
This ICT Technician role at thesmartlist is based in Portsmouth, Portsmouth, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the ICT Technician position at thesmartlist?
Click the "Apply Now" button on this page. You will be redirected to thesmartlist's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the ICT Technician job at thesmartlist posted?
This ICT Technician position at thesmartlist was posted on Oct 3, 2018. Apply as soon as possible — early applications are often reviewed first.
ICT Technician
thesmartlist
You'll be redirected to thesmartlist's official application page on SmartRecruiters.