Sales Associate

Company Description

What we do

Piaff boutique is a retail store considered of being a luxurious name that brings something unique to the high-end fashion market. Piaff’s diverse collection of creative designer labels has always been, and still is, personally hand-selected. We are constantly on the alert for new talents, choosing individuals for our future. The goal is to create something that resonates with the aspirations of the modern era as self-expression, confidence, empowerment and exploration.

Job Description

About the job

The Sales Associate guides, assists and meets customers' needs to ensure an exceptional shopping experience and build long-term customer relationships.

Responsibilities:

• Greets customer on sales floor, determines their needs, and guides them to the appropriate section within the store.
• Recommends merchandise to customers based on their needs.
• Assists customers in fitting room by obtaining alternate sizes from showroom for them to try on.
• Maintains the visual display within the assigned store section based on the predefined presentation standards and guidelines.
• Adheres to and upholds company policies and procedures.
• Displays a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
• Assists Cashiers and removes alarm tags from merchandise before bagging items.
• Assists in the receipt of merchandise shipments, unpacking, and distribution throughout the store.
• Reports customer complaints to shop manager for handling.
• Maintains an up-to-date level of knowledge regarding the different brands, price ranges, offers, and events at Piaff Boutique Store
• Follow up with clients through phone calls, whatsapp, and social media accounts on a daily basis.
• Records daily achievements and interactions with clients in the sales software.

Skills

• Understanding of the sales process and dynamics.
• Proficient in creating sales records, client interactions, and developing precise reports.
• Approaching new and existing customers by following optimum consumer service standards.
• Tremendous enthusiasm to efficiently achieve sales goals under tight deadlines.
• Portraying superb soft skills during customer interaction and seminars as per requirement.
• Strong negotiation skills.

Qualifications

• Minimum of 5 years of proven experience in luxury retail sales, preferably in a similar role.
• Exceptional sales with a track record of meeting or exceeding sales targets.
• Ability to build rapport and establish strong customer relationships.
• Willing to learn the products and brands carried by the store.
• Ability to anticipate customer needs and deliver personalized service.
• Excellent verbal and written communication skills.
• Collaborative mindset and the ability to work effectively as part of a sales team.
• Adherence to company dress code and grooming standards.
• Proficiency in multiple languages is a plus.
• High ethical standards and a commitment to maintaining the store's reputation.
• The Candidate must be a female.

Additional Information

The candidate should preferably be a female.