Receptionist / Customer Service

Company Description

Flex Studio is looking for a highly motivated individual for the role of Receptionist / Customer Service Officer in its Saifi branch.

Flex Studio is Lebanon's first preventative physiotherapy and stretching studio, offering a unique wellness concept and customized assisted-stretching sessions. As Lebanon’s number one dedicated stretching studio, we believe that stretching is a vital component of a balanced and healthy lifestyle, holding the power to prevent injury, prolong mobility and replenish vitality.

Kindly send your C. V. to 03/122632.

Job Description

This is an incredible opportunity to deliver a customer service role in a professional and vibrant working environment in our studio located in Saifi Village, Beirut.

The job holder will also have an opportunity to grow opportunity to learn and grow.

Essential Duties & Responsibilities:

• Provide excellent customer service and advice to prospect or existing clients on services, products, and general health, with a positive and friendly attitude.

• Ensure that members have first-class experience every time they visit Flex Studio.

• Ensuring organization throughout the facility and overall cleanliness and hygiene, with special focus on entryway, front desk, waiting, and retail areas.

• Manage and oversee all aspects of answering phone-calls, client bookings, scheduling, taking appointments.

• Ensure client notes & accounts are kept up to date after every session, taking in client feedback and addressing any concerns through alerting the management/physiotherapists. • Maintain an effective client maintenance programme and client referral program.

• Perform key admin, office management and support tasks as needed.

• Promote Flex Studio's image and identity • Attend all meetings when requested • Welcoming and greeting clients warmly and professionally

• Ensure clients are comfortable, happy, and content with the services and overall experience at Flex • Promoting Flex Studio's image and identity •

Creating a lasting impression

• Performing an array of techniques to enhance client expectations and experience

• Provide excellent customer service and advice on services, products, and general health

Qualifications

Key Qualifications:

• Completed Bachelor's Degree in sales/hospitality/business management or related field. • Experience in customer service / sales position (2-3 years)

• Excellent time management and organization skills

• Excellent communication skills and a friendly/caring personality

• Reliable, trustworthy and motivated

• An ability to work within a team and build relationships

• Passion and drive for helping clients achieve their desired results

• A commitment to learning and developing skills within the industry

• Strong customer interaction skills with ability to help build client base

• A confident, professional and outgoing attitude - with emotional stamina to be "at your best" with every client.

• Passion for health and wellbeing

• Professional presentation

Additional Information

Benefits:

• Employee discount

• Flexible schedule

• Professional development trainings provided on regular basis

Schedule:

• Mondays - Fridays | 9AM - 6PM

• Saturdays | 9AM - 3PM

Supplemental Pay: • Bonuses

Kindly send your C. V. to 03/122632.