Customer Service Specialist - Content Writing
jobsforlebanon· Customer Support
About this role
Company Description
JOB INTRODUCTION:
As a Customer Service Specialist you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries and more. Additionally, you will be tasked with providing excellent customer service and ensuring customer satisfaction by demonstrating your professionalism and expertise.
Job Description
Job Description
- Customer Service Specialist - Content Writing, Marketing and Customer Care
- Monday-Friday 9am-5pm (EST) - small time variations may apply
- Home-Based/Remotely
- Salary $600 (NOT commission based)
Qualifications
Requirements/Skills
- English level - C1, native or near-native speakers
- French level - C1, native or near-native speakers
- Modern Computer/Laptop with fast, stable internet connection and quiet working environment
- Experience in Creative Writing, content writing and financial vocabulary both in English and French
- Experience in Marketing and/or Sales
- Strong phone communication, presentation skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Word, Excel, Google Docs and Sheets, and Outlook
- Experience working with western companies (is a plus)
Additional Information
Responsibilities & Duties:
- Providing customer service via phone, e-mail, voice chat or video chat
- Writing financial templates in English and/or French
- Acquiring information from clients
- Preparing documents, reports and updating customer database
- Collaborating with the management team and training new customer service agents
- More detailed responsibilities will be presented during the hiring process
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist - Content Writing position at jobsforlebanon?
The salary for this Customer Service Specialist - Content Writing role at jobsforlebanon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Specialist - Content Writing job at jobsforlebanon remote?
Yes, this Customer Service Specialist - Content Writing position at jobsforlebanon is remote, with team members based in Montreal, Montreal, QC, Canada, QC, ca. You can work from home or anywhere in the supported regions.
Is the Customer Service Specialist - Content Writing role at jobsforlebanon full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist - Content Writing role in the Customer Support department at jobsforlebanon.
Which team or department does the Customer Service Specialist - Content Writing at jobsforlebanon belong to?
This Customer Service Specialist - Content Writing position is part of the Customer Support department at jobsforlebanon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist - Content Writing position at jobsforlebanon?
Click the "Apply Now" button on this page. You will be redirected to jobsforlebanon's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Specialist - Content Writing job at jobsforlebanon posted?
This Customer Service Specialist - Content Writing position at jobsforlebanon was posted on Sep 7, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist - Content Writing
jobsforlebanon
You'll be redirected to jobsforlebanon's official application page on SmartRecruiters.