Customer Service Representative

jobsforlebanon· Recruiting & HR
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📍 Beirut📍 Beirut Governorate📍 Beirut, Beirut Governorate, Lebanon📍 lbFull time

About this role

Company Description

Job Description

You will be in charge of answering client questions, setting up
appointments, and creating schedules for the cleaning crew. For this position, you must have excellent
communication skills, attention to detail, and the ability to organize and handle multiple tasks.

Important Responsibilities

- Deliver exceptional customer service experiences to clients through multiple channels, including
phone, CRM, email, and in-person interactions.
- Respond to client inquiries and concerns promptly and courteously while providing accurate
information.
- Provide detailed information about JINI's quality services and keep a record of client feedback.
- Document client interactions and follow-up actions taken for future reference.
- Schedule cleaning service appointments and maintain meticulous records to ensure timely service
delivery.
- Develop and manage cleaning crew schedules, ensuring adequate staffing for all appointments.
- Collaborate with team members to effectively and efficiently address client demands and ensure
customer satisfaction.
- Evaluate customer service processes and procedures to identify opportunities for improvement
and make recommendations accordingly.

 

Qualifications

- High school diploma and an associate's or Bachelor's degree is preferable.
- Demonstrated experience of 1-2 years in scheduling or providing customer service, preferably
within the cleaning or service industry.
- Exceptional interpersonal and communication abilities that enable effective and professional
communication with clients and team members.
- Strong attention to detail and accuracy in scheduling and record-keeping to ensure high-quality
service delivery.
- Proven ability to effectively manage multiple tasks and priorities simultaneously.
- Strong problem-solving and critical thinking skills that allow for timely identification and
resolution of client concerns and issues.
- Proficiency in the use of scheduling software and other relevant tools and technology.
- Ability to work both independently and collaboratively as part of a team to achieve organizational
objectives.
- Flexibility in scheduling to accommodate client needs, including availability to work evenings and
weekends if required.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at jobsforlebanon?
The salary for this Customer Service Representative role at jobsforlebanon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at jobsforlebanon located?
This Customer Service Representative role at jobsforlebanon is based in Beirut, Beirut Governorate, Beirut, Beirut Governorate, Lebanon, lb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at jobsforlebanon full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Recruiting & HR department at jobsforlebanon.
Which team or department does the Customer Service Representative at jobsforlebanon belong to?
This Customer Service Representative position is part of the Recruiting & HR department at jobsforlebanon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at jobsforlebanon?
Click the "Apply Now" button on this page. You will be redirected to jobsforlebanon's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at jobsforlebanon posted?
This Customer Service Representative position at jobsforlebanon was posted on Jul 26, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
jobsforlebanon
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