Operations Strategy Lead (All Genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

The Office of the CFOO (Chief Financial and Operations Officer) plays a pivotal role in shaping and executing zooplus' Strategy. As Operations is one of the most critical growth levers in e-commerce, this team sits at the heart of how we deliver value to millions of customers across Europe. We operate a high-performing Operations engine across Forecasting & Replenishment, Transportation, Fulfilment Operations, and Last Mile Delivery - and are hiring an Operations Strategy Lead to help shape its continued evolution and strategic impact.

In this role, you will be positioned at the center of the Operations organization, embedded within the CFOO Office. You will work closely with the CFOO - who leads both Finance and Operations - and the Head of Finance & Operations Strategy to define strategic priorities, lead high-impact initiatives, and bring clarity to complex challenges in a fast-paced environment. Your work will directly influence how zooplus scales its operational backbone to enable both, cost efficiency and customer excellence.

This is a high-visibility role with direct exposure to senior leadership. It's ideal for someone who thrives in ambiguity and wants to make a tangible impact on the future of e-commerce operations.

What you will do

• Lead high-impact projects across the Operations value chain - including Forecasting & Replenishment, Transportation, Fulfilment Operations, Last Mile Delivery, and Operations Development
• Bring strategy to life by turning goals into actionable plans and driving alignment across Operations and beyond, incl. Sales, Finance, Product & Tech, and the Central Transformation Office
• Collaborate with the Central Transformation Office to align on company-wide priorities and ensure Operations initiatives are effectively represented
• Dive deep into operational data to drive decisions that enhance customer experience and cost efficiency
• Build scalable frameworks, tools, and routines that improve clarity, accountability, and execution across the Operations organization
• Run key operational cadences (weekly, monthly, quarterly) to support alignment, performance tracking, and decision-making
• Prepare executive-level materials and strategic updates for senior leadership and private equity investors, linking operational outcomes to financial impact
• Drive initiatives that strengthen team engagement and culture within the COO organization

Qualifications

• Professional experience of 4-6 years in a top-tier strategy consulting firm or a strategy role with comparable analytical rigor
• Previous experience and understanding in Operations, Logistics, Supply Chain, or Fulfilment
• Proactive mindset with a strong sense of ownership and commitment to delivering high-quality results
• Collaborative approach and the ability to build trust through strong interpersonal awareness
• Structured and hypothesis-driven problem-solving, paired with clear and persuasive communication
• Analytical depth and the flexibility to move seamlessly between detail and broader strategic perspective

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

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