Experience Designer UX (All Genders)

Company Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Job Description

We're looking for a UX Designer who asks "why" before "how" — someone who grounds design decisions in real user needs, collaborates openly across disciplines, and can translate complexity into clear, intuitive experiences.

About the role

As a mid-level UX Designer, you'll own end-to-end design for key product areas — from early discovery through to delivery and iteration. You'll work closely with product managers, engineers, data analysts, and fellow designers to shape experiences that are both user-centred and commercially grounded. This isn't a role for pushing pixels in isolation — you'll be expected to bring insight, curiosity, and craft in equal measure.

What you'll do

• Lead UX work across the full design cycle — discovery, definition, design, and validation — for one or more product areas
• Plan and conduct user research (interviews, usability tests, contextual inquiry) and translate findings into actionable insights
• Apply Jobs-to-be-Done (JTBD) thinking to uncover what users are really trying to achieve — beyond stated feature requests
• Produce wireframes, flows, prototypes, and high-fidelity mockups using Figma (or equivalent)
• Collaborate actively in sprint ceremonies and product planning — contributing to decisions, not just executing them
• Champion the user's perspective in stakeholder conversations, backing design decisions with evidence
• Contribute to and maintain design system components to ensure consistency at scale
• Stay current with AI-assisted design tools and bring forward ideas on how they can improve team efficiency

Qualifications

• 3–5 years of UX design experience in a digital product environment (agency or in-house)
• A strong portfolio demonstrating end-to-end design work grounded in user research, with clear rationale behind decisions
• Hands-on experience with qualitative research methods and a comfort with ambiguity in early-stage problem framing
• Familiarity with JTBD frameworks or similar approaches to understanding user motivation
• Confidence communicating and presenting design work to non-designers, including product owners and senior stakeholders
• Experience working within agile or iterative delivery environments alongside engineering teams
• Proficiency in Figma; experience with prototyping tools (Maze, ProtoPie, or similar) is a plus
• Curiosity about how AI tools (e.g. Figma AI, generative prototyping assistants) are changing design workflows

Nice to have

• Experience in ecommerce, fintech, or platform products with complex user journeys
• Exposure to quantitative methods — analytics, A/B testing, or survey design
• Experience contributing to design systems at team or org level
• Basic understanding of front-end constraints (HTML/CSS awareness, not coding)

What good looks like here

• You ask clarifying questions before jumping to solutions
• You default to involving users early — not just validating decisions late
• You can defend a design decision with evidence and update it gracefully when proven wrong
• You're as comfortable in a strategy conversation as you are in Figma

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

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