Customer Service Specialist (m/w/d) (9 Month Contract)

Company Description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Job Description

This is a key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Produce timely quotations with supporting documentation and drawings for a range of standard and customized solutions to meet the customer's specifications.

Reporting to the Service Manager, in this role you will be working in a large team working closely with External Sales Teams and Service department.

In this role you will ensure quotations are recorded accurately and in a timely fashion maintaining departmental KPI’s, ensure technical documentation, specifications, customer purchase orders are accurate prior to issue to contracts being booked in and respond swiftly to all customer queries within pre-agreed timescales.   

This role would suit someone who has experience within customer service and is looking to join a positive environment where you'll be supported.

Presence in the office is required once a week (flexible) at either the Melle or Hilden location; working hours are flexible, allowing for scheduling between 7:00 AM and 7:00 PM.

Qualifications

Experience Requirements:

• Experience providing exceptional customer service
• Alternatively, possess engineering knowledge at university level
• Good communication skills 

The Successful Candidate:

• Good accuracy and attention to detail  
• Experience in using Microsoft Office
• Fluent English and good German is mandatory

Additional Information