Customer Service Process Owner (9 month contract)

rotork1· Business Transformation
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📍 Rotterdam📍 Rotterdam, ZH, Netherlands📍 ZH📍 nlFull time

About this role

Company Description

Rotork is a market-leading global provider of mission-critical flow control and instrumentation solutions. Customers rely on Rotork for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. Rotork helps customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety.

We operate across three end market focused divisions. These are Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI). This end market aligned structure means we can build close strategic relationships with our customers and directly meet their needs.

Job Description

We are looking for a Customer Service Superuser to act as the key point of contact between the Customer Service team and system/implementation teams.

In this role, you will leverage your understanding of Customer Service processes to ensure they are correctly translated into system solutions (D365), supporting the team in adopting efficient and standardised ways of working.

 

Key Responsibilities

  • Act as process owner for Customer Service, ensuring processes are clear, consistent, and effective
  • Work closely with the implementation team to translate business needs of the Customer Service Team into system implementation
  • Support the team with system-related queries and continuous improvement ideas
  • Help ensure processes enable the team to deliver strong customer service and meet KPIs
  • Provide basic guidance and support to users on system and process changes

 


 

Qualifications

  • Experience in Customer Service with strong process understanding
  • Fluency in English; knowledge of Dutch or German will be considered a plus
  • Good communication skills and ability to work with different stakeholders
  • Comfortable using systems (D365 or AX is a plus)
  • Structured, detail-oriented, and proactive mindset

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Process Owner (9 month contract) position at rotork1?
The salary for this Customer Service Process Owner (9 month contract) role at rotork1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Process Owner (9 month contract) position at rotork1 located?
This Customer Service Process Owner (9 month contract) role at rotork1 is based in Rotterdam, Rotterdam, ZH, Netherlands, ZH, nl. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Process Owner (9 month contract) role at rotork1 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Process Owner (9 month contract) role in the Business Transformation department at rotork1.
Which team or department does the Customer Service Process Owner (9 month contract) at rotork1 belong to?
This Customer Service Process Owner (9 month contract) position is part of the Business Transformation department at rotork1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Process Owner (9 month contract) position at rotork1?
Click the "Apply Now" button on this page. You will be redirected to rotork1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Process Owner (9 month contract) job at rotork1 posted?
This Customer Service Process Owner (9 month contract) position at rotork1 was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Process Owner (9 month contract)
rotork1
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