Service Administrator

Company Description

Rotork is a market-leading global provider of mission-critical flow control and instrumentation solutions. Customers rely on Rotork for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. Rotork helps customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety.

We operate across three end market focused divisions. These are Oil & Gas, Water & Power, and Chemical, Process & Industrial (CPI). This end market aligned structure means we can build close strategic relationships with our customers and directly meet their needs.

Job Description

The main purpose of the Service Administrator is to support Service Manager and wider service team with essential administration tasks whilst ensuring compliance is followed.  The role requires someone with the ability to multitask, work at a fast pace and execute actions with a high degree of accuracy. You will be required to work independently on tasks whilst also forming a key part of the Service Team.

Key Responsibilities and Outcomes:

Supporting service engineers in preparing documents for projects, shutdown activities etc.

Sending requested technical information to customers, locating this on the Rotork Internal Management System and emailing them as appropriate.

To maintain the data management system, which includes sales order registration, order entry and service order and revenue.

Any other duties deemed suitable in support of the department.

Qualifications

Full proficiency in Customer Service Administration gained through job related training and likely 2 – 3 years’ work experience.

Use of CRM and MRP Systems (Microsoft D365)

Additional Information

Person specification

• Committed and passionate about learning, personal and career development. 
• Conscientious, self-motivated, enthusiastic and has a ‘can do’ attitude.
• Flexible and willing to get involved in all the different learning activities and tasks.
• Good communication and interpersonal skills.
• Able to adapt to new situations and challenges and likes suggesting improvement ideas.
• Enjoys being part of, and working effectively in a team, and is respectful to others.
• Good attention to detail, has good manual dexterity, hand-eye coordination and able to maintain a high level of concentration.
• Able to follow work procedures with a particular focus on health and safety.
• Interested in an engineering work environment and enjoys hands-on practical work.