Support Analyst

rotork1· Information Technology
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📍 Bath📍 Bath, England, United Kingdom📍 England📍 gbFull time

About this role

Company Description

Job Description

We’re looking for a Support Analyst to join our IT Application Support team and help ensure our business‑critical applications run smoothly for everyone who relies on them. This role is well suited to someone who enjoys problem‑solving, collaboration, and making improvements that have a real impact on users’ day‑to‑day experiences.

You will provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team. You’ll work closely with both technical colleagues and business users, helping to understand issues, explain solutions clearly, and ensure systems remain reliable and well‑supported.

Alongside incident resolution, you’ll contribute to continuous improvement by identifying recurring issues and supporting longer‑term solutions, using Problem Management and ITIL best practices. 

**Please note that this a 3 month FTC role**

Qualifications

  • Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform.
  • Expertise in FinOps and CE for D365
  • Proven experience in Business Application role preferably in a medium to large organisation.
  • Good overall understanding of ITIL framework and ITSM best practices.
  • Good analytical and problem-solving skills.
  • Good understanding of priorities versus business impact and Incident resolution within required set of SLAs.
  • Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch.
  • Problem management

Desirable

  • ITIL certification (Foundation level or above)
  • Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms. 

Required Competencies:

  • Very organised with good planning and coordination skills.
  • Ability to interact and communicate well at all levels.
  • Inquisitive mindset, not happy to accept the ‘status quo’.
  • Ability to multi-task and remain calm under pressure.
  • Collaborative team player who continually strives for improvement.  

Additional Information

 

    Frequently Asked Questions

    Is the salary disclosed for the Support Analyst position at rotork1?
    The salary for this Support Analyst role at rotork1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Support Analyst position at rotork1 located?
    This Support Analyst role at rotork1 is based in Bath, Bath, England, United Kingdom, England, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Support Analyst role at rotork1 full-time or part-time?
    This is listed as a Full time position. It is posted as a Support Analyst role in the Information Technology department at rotork1.
    Which team or department does the Support Analyst at rotork1 belong to?
    This Support Analyst position is part of the Information Technology department at rotork1. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Support Analyst position at rotork1?
    Click the "Apply Now" button on this page. You will be redirected to rotork1's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Support Analyst job at rotork1 posted?
    This Support Analyst position at rotork1 was posted on Apr 17, 2026. Apply as soon as possible — early applications are often reviewed first.
    Support Analyst
    rotork1
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