Manager, Hospice Palliative Care

POSITION SUMMARY   

Better Living Health and Community Services has a permanent full-time opening for the position of Manager, Hospice Palliative Care will be responsible for the management of health, wellness and continuity of service delivery for clients and residents and their families; supervision of Hospice Program staff and advancing Palliative Care in the Better Living catchment area.  This position will be split between Better Living Hospice program locations in Newmarket and Toronto. 

This position reports to the Vice President Hospice Palliative Care

REQUIRED QUALIFICATIONS

• Undergraduate degree or post graduate education in a related health or social services discipline
• Minimum of 5 years experience working in health or human services, or equivalent experience
• Minimum of 3 years management experience leading a team in the delivery of health or human services
• Working knowledge of psychosocial assessments, and working with electronic records and in a client data base system
• Must possess a valid Ontario Driver’s License and access to a vehicle for the purposes of business travel

SKILLS and KNOWLEDGE

• An understanding of the history, philosophy, and services of hospice palliative care and the model of care provided by Better Living Health and Community Services
• Management experience with staff supervision, program development, growth, evaluation, and budgeting
• Ability to establish and maintain a positive and collaborative work environment focused on empowering employees to achieve organizational objectives
• Understanding the importance of community engagement and partnership building for the advancement and delivery of exceptional programs and services
• Experience developing professional and effective working relationships with staff, students, volunteers, peers, stakeholders, community members and funders
• A demonstrated commitment to continuous learning and improvement. The successful candidate will have a track record of seeking out new ideas, pursuing and achieving goals and using lessons learned to improve the performance and effectiveness of the hospice palliative care programs
• Effective listening skills including the ability to seek clarification as necessary and an openness to understanding and integrating the ideas of others.
• Experience working with and meeting accreditation or quality standards

KEY OPERATIONAL RESPONSIBILITIES

• Oversee the operations of the psychosocial team including case management, visiting hospice services, caregiver support, grief and bereavement and art therapy
• Manage the day to day Human Resources within the department (including program students and volunteers), ensuring effective teamwork, high standards of work quality and organizational performance
• Responsible for the growth, development, implementation and evaluation of results-based programs that improve and enhance client-centered service delivery and operational performance
• Provide client and caregiver support in the absence of psychosocial staff at all hospice programs
• Complete monthly statistical reporting, monthly and quarterly reports
• Manage the Community Hospice budgets
• Provide client and caregiver support in the absence of psychosocial staff
• Participate in the rotational on-call system with Director of Care at Margaret Bahen Hospice
• Support PalCare, and the NYTHP and NYSS OHT’s with education to health care providers and community members as requested
• Pursue continuous learning and improvement by seeking out new ideas, identifying and achieving goals and using lessons learned to improve the performance and effectiveness of the hospice palliative care programs
• Actively participate in the development of policies and procedures in compliance with accreditation standards, quality initiatives and funder requirements
• Lead program promotion and community outreach activities
• Support the writing of grants as applicable to hospice programs

KEY ORGANIZATIONAL RESPONSIBILITIES

• Provide services in keeping with the organization’s Mission, Vision and Beliefs and Values.
• Adhere to the principles and expectations outlined in the Code of Conduct.
• Maintain compliance with the policies and procedures of the organizations.
• Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization privacy policies and procedures.
• Perform the functions of job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act. 
• Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.

REGULATORY AND LEGAL REQUIREMENTS

• Provide services in keeping with Better Living Health and Community Services’ Mission, Vision and Beliefs and Client Declaration of Values.
• Adhere to the principles and expectations outlined in the Code of Conduct.
• Maintain compliance with the policies and procedures of the organizations.
• Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization's privacy policies and procedures.
• Perform the functions of the job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
• Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF and HPCO Accreditation standards.

LOCATION:

Doane House Hospice: 17,100 Yonge Street Newmarket ON, L3Y 3Y9

Margaret Bahen Hospice: 653 Queen Street, Newmarket, ON L3Y 2J1

Better Living: 1 Overland Drive, North York, ON M3C 2C3

SALARY: $73,920 to $77, 000 per annum

Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act. Applicants need to make their accommodation request known when contacted. Thank you to all who express interest in this position and we welcome all resumes. However, only those granted an interview will be contacted. No phone calls, please. Thank you

**No artificial intelligence or automated decision-making tools will be used in the screening or selection for this role.