Customer Service Representative
dev2· 2176636
About this role
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.Company Name: Colten Care
Job Description
Start date: 02/01/2023
Salary: £19,760.00
Location: Bristol Office for Training, then Work From Home
Shifts: Full time 40.00 Monday – Friday between 8:00am and 6:00pm.
Training Duration: 3 Weeks
The Role:
- The student recruitment team is the first point of contact for students (undertaking OU study and considering their next modules), and enquirers seeking information about OU study
- Contact is primarily telephone, but with email, letter, webchat as necessary
- Includes processing fee payments
- Agents will be required to present a seamless, consistent experience to OU students and enquirers, helping OU achieve its student number targets
- Team members need to be confident using the telephone, and confident working with complex systems and information as the role will make use of multiple databases to maintain student, company and enquirer details
What else do we need from you?
- A good attitude that revolves around seeking to understand candidates, and presenting information that will act to educate them, or help them progress on their journey
- Confidence, resilience, and a dedicated approach to providing an exceptional level of service
- A good level of Written & Verbal communication skills
- Good Computer skills, and the ability to navigate multiple systems with ease
- Flexibility, great attendance and good time keeping to make sure you are available for our customers
Benefits of being a Customer Service Representative
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at dev2?
The salary for this Customer Service Representative role at dev2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at dev2 located?
This Customer Service Representative role at dev2 is based in Bristol, Bristol, ENGLAND, United Kingdom, ENGLAND, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at dev2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the 2176636 department at dev2.
Which team or department does the Customer Service Representative at dev2 belong to?
This Customer Service Representative position is part of the 2176636 department at dev2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at dev2?
Click the "Apply Now" button on this page. You will be redirected to dev2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at dev2 posted?
This Customer Service Representative position at dev2 was posted on Jan 23, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
dev2
You'll be redirected to dev2's official application page on SmartRecruiters.